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The Associate Director of Clinical OperationsÌýis responsible forÌýthe leadership, coordination, and execution of clinical operations for the College of Nursing and Health Sciences. Reporting to the Associate Dean, Academic Operations, this position supports the planning, development, and implementation of clinical operations to ensure high-quality, compliant, and scalable clinical and practice experiences for students.Ìý

This role also provides oversight of State Board of Nursing operations, ensuringÌýaccurate,Ìýtimely, and compliant licensure support services for students and graduates across allÌýjurisdictions. The Associate Director supervises State Board staff and ensures alignment of licensure processes with institutional, regulatory, and student success goals.Ìý

This role functions as aÌýworking leader, actively contributing to daily clinical operations workflows while supervising and guiding the clinical operations team. The Associate Director balances strategic oversight with direct participation in operational tasks, particularly during peak academic cycles and critical periods, ensuring continuity, efficiency, and service excellence.Ìý

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.Ìý

Success in this role is measured by effective clinical placements, operational efficiency,Ìýclinical and accreditationÌýcompliance, strong partner relationships, and team performance.ÌýÌý

EssentialÌýDutiesÌýandÌýResponsibilities,Ìýincluding but not limited to:Ìý

Leadership and Operational ManagementÌý

• Lead the planning, development, and execution of clinical operations initiatives, ensuring timelines, deliverables, and outcomes are achieved.ÌýÌý

• Provide direct supervision, coaching, and performance management forÌýclinical operationsÌýteam, including hiring, training, assigning work, and evaluating performance.ÌýÌý

• Model operational best practices by actively engaging in team workflows andÌýdemonstratingÌýeffective process execution.Ìý

• EnsureÌýequitableÌýworkload distribution whileÌýmaintainingÌýthe ability to independently perform team responsibilities.Ìý

• Ensure continuity of operations by directly assuming responsibilities during staffing shortages, peak periods, orÌýcomplex situations.Ìý

• Provide direct oversight and supervision of the State Board team, including State Board Coordinators and related roles, ensuring high-quality, compliant licensure support services.ÌýÌý

• Establish performance expectations,ÌýmonitorÌýworkload distribution, and ensureÌýtimelyÌýprocessing of licensure-related activities and student communications.ÌýÌý

• Ensure staffÌýmaintainÌýcurrent knowledge of evolving state-by-state licensure requirements and service protocols.Ìý

Ìý Working Leadership / Direct Operational SupportÌý

• Function as a working leader by actively performing clinical operations tasks alongside team members.Ìý

• Maintain workingÌýproficiencyÌýin all Clinical Operations Associate responsibilities, including:ÌýÌý

• Maintaining and auditing healthÌýrecord/compliance databases.Ìý

• Managing student records and documentation systems.ÌýÌý

• Preparing, tracking, and reconciling clinical and practice experience assignments.ÌýÌý

• Communicating with students, faculty, and clinical partnersÌýregardingÌýrequirements, placements, and compliance.ÌýÌý

• Provide direct operational support during high-volume periods (e.g., term start, clinical clearance deadlines).Ìý

• Serve as both escalation point and operational backup for all team functions.Ìý

• Troubleshoot and resolve complex operational issues through both leadership and hands-on engagement.Ìý

Ìý Clinical Placement and Partner ManagementÌý

• Collaborate with faculty leadership toÌýestablish, develop, andÌýmaintainÌýclinical placement sites aligned with program goals.ÌýÌý

• Oversee affiliation agreements and contracts with clinical partners, including initiation, renewal, and termination.ÌýÌý

• Manage coordination and tracking of clinical placements to ensureÌýappropriate studentÌýplacement and regulatory compliance.ÌýÌý

• IdentifyÌýand resolve issues related to clinical placements and partner relationships.ÌýÌý

Ìý Ìý Compliance, Systems, and ReportingÌý

• Ensure compliance with healthcare partner requirements, regulatory standards, and accreditation expectations.ÌýÌý

• Serve as a subject matter expert,Ìýliaison,Ìýand active system user for clinical systems and health record databases, ensuring data accuracy through direct entry, audit, and reporting activities.Ìý

• Develop andÌýmaintainÌýprocesses that ensure students and faculty meet eligibility requirements for clinical participation.Ìý

• Prepare, review, andÌýmaintainÌýaccurateÌýrecords, reports, and documentation related to clinical operations.ÌýÌý

Ìý Process Improvement and CollaborationÌý

• Develop and implement standardized processes, procedures, and documentation to improve efficiency, consistency, and scalability.ÌýÌý

• Collaborate with academic leadership and cross-functional departments to support operational goals and resolve challenges.Ìý

• AssistÌýin onboarding and supporting clinical instructors and preceptors as needed.ÌýÌý

Ìý Other DutiesÌý

• Perform other duties as assigned orÌýrequired.ÌýÌý

QualificationsÌý

To perform this job successfully, an individual must be able and willing to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityÌýrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialÌýfunctions.Ìý

• Bachelor’sÌýdegreeÌýrequired;ÌýMaster’sÌýdegree preferred.Ìý

• Minimum of 5Ìýyears’ experienceÌýinÌýoperationsÌýor clinical coordinationÌýenvironment.Ìý

• Demonstrated experience managing staff, including supervision, performance management, and team development.Ìý

• Proven ability to balance strategic leadership with hands-on operational execution.Ìý

• ExceptionalÌýinterpersonal,Ìýcommunication, and problem-solvingÌýskills.Ìý

• Ability to manage complex workflows and competing priorities in a fast-paced environment.Ìý

Preferred QualificationsÌý

• Experience working in higher education or distance education environments.Ìý

• Familiarity with clinical placement systems and compliance tracking platforms.Ìý

The hiring salary range for this position isÌý$64,000 - $67,000. The hiring salary range aboveÌýrepresentsÌýthe University’s good faith estimate at the time of posting.